Report on Showing if users are not using matters due to license limit

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  Francois Groulx

  Hi Chad,

  I think the quick wins here would be to look at the Users page in xMatters and use the Filters drop down to look for things like:
  
  > Inactive users
  > Users with no devices
  > Users with no supervisors
  
  and see if any of those users are able to be removed.

  The other thing you can do is export the Notifications report and see if you can cross-reference that with a full user export. At least that would show you who has recently been notified within the retention timeframe. In your case this seems to be about 30 days.

  Beyond this, a ticket with our Support team is recommended to review and provide you a report of something like Dates of last login, last sent notification, and last received notification per user.

  If you would like us to set up a support request like this for you let me know, happy to do it!

  Regards,

  Francois

  November 05, 2019 16:00

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  Doug Peete

  FWIW: the date of last login is visible in the user data export.

  The definition of "users not using xMatters" is different from customer to customer and includes:

  1. Has the user been notified? (If you follow our recommendation for using "service accounts" as your integration users, this will fall down. Or if you have BCM users and aren't doing a good job at running tests to all users, that might fall down. But if you want to do this you can identify users notified using the "Notifications" report and join that with a full Users export to identify when users were last notified. That can be done for the last 30days in most systems. Or you could do it via web services against our audit data store, and that is available for 1yr to Base and Starter customers and 7yrs for Advanced customers)
  2. Has the user responded? (Fails for FYI users... not recommended. However, the mechanics for getting the information are similar to the above as the as responses are also tracked in the Notifications export)
  3. Is the user in a group? (I get asked this a lot, but it is a VERY loose correlation with "using"... you can and should be able to notify people not in groups... and the query for finding people in dynamic teams is quite expensive to arbitrarily run for every user in the system. You can likely back into this by combining various exports or web services, but it isn't recommended as a sole indicator)
  4. Does the user have devices? (You can't notify these folks... so why are the in the system? We have built a report for this, as mentioned above, it is a filter in the Users view)
  5. Is the user active? (As above, you can't notify these folks... so why are the in the system? We have built a report for this, as mentioned above, it is a filter in the Users view)
  6. Has the user logged in? (Not a great indicator, there are plenty of usage patterns for users where they get notified and respond without ever going into our user interface. But if you want this information it is in the Users export)

  November 05, 2019 16:48

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