Kimberly Jackson
I am trying to validate my mobile device. When I add it and send a test message, I do not receive it. Please help.
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Hi Kimberly!
Do you see any messages in the event log in the Reports tab or from your inbox when you check the event? Is this a problem with anyone sending to their mobile or just you? Also when you say "mobile" are you referring to the mobile app, an SMS sent to your mobile or a voice call sent to your mobile?
Hi Francois!
Thanks for the response.
I just checked the event log in the Reports tab. Here is what I saw:
Mobile Phone - Failed to Connect. Call result: NO_ANSWER. The called party did not pick up the phone before the defined timeout value expired, (408).
However, the phone didn't ring.
I am referring to a voice call sent to a mobile AT&T phone.
Kim
Hi Kim!
Would there be anything blocking the voice calls? Something like a spam block or did you accidentally tell calls from xMatters to go to voicemail or decline?
I have one more idea if these turn out negative.