Anthony Capozzi
Hi,
I've setup a scheduled message that will be sent to my team shortly after the support rotation. This is just an informational message to let the new, primary on-call support representative that they have just been rotated into that role.
I do not want the recipient of the message to have to take any response actions to acknowledge receipt, and / or to stop escalations to secondary support, etc.
Is it possible to setup a message in this way?
Thanks!
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Hi Anthony,
Each form can be set up to include or not include response options. For your use case, you want to use a form that does not include responses.
On a side note, are you sending this message to a group or an individual?
Thanks,
Tom
Hi Tom,
I'm sending the notification to a group. The form did not include response items.
My test message escalated through the group, and I think that's where I got confused, thinking that I missed a configuration related to responses.
The original test message was sent with a three hour expiration. I changed the expiration to 1-minute, and that did the trick for me. The message is sent to the primary on-call support, and then it expires - effectively terminating the escalation path.
Thanks for the reply, Tom!
Tony