Cliff Johns
What is the best way to deal with email integration where the sender may be any one of 100 different service accounts? I obviously don't want to have to create an xMatters account for each one and consume a license.
0
Comments
Please sign in to leave a comment.
Hey Cliff!
Hmm, xMatters will enforce the authentication based on email address. You could create a handful of new email device types and have one user with lots of these email devices but this would be unwieldy for end users as they would see the X number of device types.
What if you created a new email inbox and sent all the alerts there. Then you could create a rule in that inbox to autoforward to xMatters. This would also allow you to choose what email endpoint maps to what service accounts.
Of course if possible, I'd recommend investigating a REST web services approach instead of email initiation, but that's not always possible with some monitoring systems. I thought I'd throw that out there.
I hope that helps! Happy Thursday!