Hello,
We're relatively new to the xMatters platform, and a transitioning off a legacy alerting platform.
Our staff on call are paid a differential, and I have several requests from managers of teams in xMatters to go back and view their on call schedule for a particular week (usually it's within the previous 30 day period as managers are validating payroll).
Unfortunately, when I talked to xMatters support they said there is currently no way in the platform to do this. :( I understand not keeping years of on call scheduling data, but keeping none at all seems like a pretty serious feature deficiency.
Anyway, it seems like right now our only option is to have teams managing their schedule in a separate platform that is capable of keeping a schedule history, or have teams manually exporting their schedule every week (blerg, it's 2018).
Before pursuing one of those highly undesireable options, I thought I'd reach out to the community to see if anyone had done anything with the xM API to export all teams schedules automatically? It's far less than ideal, but at least that way we might have a history should payroll/finance come calling.
Any thoughts or suggestions are greatly appreciated!
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Hey David!
Yea, we don't hold that past schedule data very well..... er.. at all. We are working on build a new audit data repository that might help with this, but that is a ways off right now, so some kind of export might be the best route for now.
In the meantime, the on-call API has the data you will need. You could probably put something together with cron, curl and jq to dump to a file somewhere, but it depends on how you want to consume that data or where you need to put it.
One of our team put this together for a similar situation that you might be able to tweak for your needs:
https://support.xmatters.com/hc/en-us/articles/115001819823-Embedding-group-schedules-in-notifications-
I hope that helps.
Happy Thursday!
--- Travis