tony williams
We have xMatters integrated with Remedyforce, & I need to know how to temporarily disable the xMatters app
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Hi Tony. Could you give us a bit more information? For example, why are you wanting to disable it and for how long? Thank you.
Tony, do you want to disallow people from being able to login to the app, or do you want to deactivate it so users don't receive the push notifications?
I want to deactivate it so users don't receive the push notifications?
Ok, then you'll need to "mass update" all the push devices to set the active flag to false. There isn't a tool within the UI that will do this, so you'll need to look into a script or if you have the EPIC data load process already set up we can possibly hook into that.
Do you currently have any data imports or data loads? Are you familiar with any scripting languages? Based on what you already have I can help guide you through how to do it.
If it gets into scripting, do you have a linux machine available, or only windows machines. Servers or otherwise.