I have a new integration agent set up on an HP Operations Manager server to feed events into xmatters. The error in the log is showing SERVICE_DENIED which I can't find in any of the documentation. What exactly is the SERVICE_DENIED telling me?
2015-12-09 15:23:31,446 [Thread-12] DEBUG - Received the following SOAP response: <?xml version='1.0' encoding='utf-8'?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/">soapenv:Body<ns:RegisterIntegrationAgentResponse xmlns:ns="http://www.alarmpoint.com/webservices/schema"><ns:return type="com.invoqsystems.apex.web.soap.integrationAgent.RegisterIntegrationAgentReturn"><ns:allServices type="com.invoqsystems.apex.web.soap.integrationAgent.SoapIntegrationServices" /><ns:soapIntegrationService type="com.invoqsystems.apex.web.soap.integrationAgent.SoapIntegrationService"><ns:domain type="com.invoqsystems.apex.web.soap.integrationAgent.SoapIntegrationDomain">ns:namehp_operations_manager_unix/ns:name<ns:serviceList type="com.invoqsystems.apex.web.soap.integrationAgent.SoapServiceList"><ns:service type="com.invoqsystems.apex.web.soap.integrationAgent.SoapService">ns:namehpom/ns:namens:statusACTIVE/ns:statusns:urlhttp://localhost:8083/hp_operations_manager_unix_hpom/ns:url/ns:service/ns:serviceList/ns:domain/ns:soapIntegrationServicens:statusSERVICE_DENIED/ns:status/ns:return/ns:RegisterIntegrationAgentResponse/soapenv:Body/soapenv:Envelope
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Hey Mark - I've asked one of our integration xPerts to have a look at this. Also, depending on his answer, we may add a KBA or some core troubleshooting documentation regarding this error. You might also want to file a support ticket.
This error is returned to the IA if the web-services-auth user ("IA_User" by default) does not have the correct permissions.
For the IA to function correctly, this account must have the following permissions in xMatters:
* Receive APXML
* Submit APXML
* Register Integration Agent
These permissions are set in the xMatters Web UI, under "Users" tab, "Web Services Users", permissions.
This xMatters web service user name must match the "web-services-auth" user tag in the IA's IAConfig.xml.
When you assign the correct permission and save it in the xMatters UI, the change takes effect immediately.
Yes, that was it, the docs list several other errors and what causes them, just not that one. Thanks!