
John Pereira
is there a document or instructions available to understand the default phone class in phone/sip engines.
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Hey John. Probably the best bet is the Install/Admin guide here: https://support.xmatters.com/hc/en-us/articles/202004275-xMatters-5-x-Documentation. I found some info by searching Phone Class Resources.
thanks..
John,
I know I am late to the party, but I recall when I started, I did not understand the phone class either.
To me the key was knowing that c=Country Code; a=Area Code; n=number; x=Extension;
so for international dialing, I would put something like
011can
in the dialing method, to dial 011 (gets us an international path) then the county code, then the area code, then the base number