defualt phone class question

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is there a document or instructions available to understand the default phone class in phone/sip engines.

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  • Hey John. Probably the best bet is the Install/Admin guide here: https://support.xmatters.com/hc/en-us/articles/202004275-xMatters-5-x-Documentation. I found some info by searching Phone Class Resources.

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  • thanks..

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  • John,

    I know I am late to the party, but I recall when I started, I did not understand the phone class either.
    To me the key was knowing that c=Country Code; a=Area Code; n=number; x=Extension;
    so for international dialing, I would put something like
    011can
    in the dialing method, to dial 011 (gets us an international path) then the county code, then the area code, then the base number

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