Brandon Hoppe
I have a 5-person team that rotates weekly with on-call duties. Only 1 person is on-call so all issues would be handled by this one person and not escalate to the next team member.
I've tried creating a team with 5 persons and weekly rotation and set the escalation from the first to second user to a large number like 9999 so that alerts wouldn't get escalated to the next user. This sorta works.
The problem is that I want to be able to see future schedules of which week each person is on-call (i.e. first position in the rotation). When I view 'My Schedule', it shows me in coverage for every week because I'm part of the team. What I need to have it show is my coverage every 5th week.
Does this make sense? Any way to accomplish this?
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Hi Brandon,
The workaround you described (9999 min delay) is the a common way that other customers currently achieve the notification behaviour you are looking for. It's a feature we are interested in supporting fully but we first need to address some dependancies before can do that. I have made a note of your interest though.
For the question around 'My Schedule'. We are currently working on a project that will add personal schedules to the xMatters mobile apps. Your use case of being able to filter out shifts where you are not at the top of the escalation order, e.g. primary on-call, is already being reviewed for that project.
I hope to have something to share with you and our other customers soon.
thanks
Iain Rose
Product Manager, xMatters
Hi Brandon
I think the easiest way to accomplish this might be to have five separate shifts, each with one member, that recur every five weeks.