Brandon Hoppe
From the documentation, it seems that alerts will be sent to all team members starting with the first in the rotation. What I want is to notify only the first person in the team (and this person would rotate weekly between the team members). Is there a way to do this?
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Brandon, this is something that gets asked about a lot actually. The best way to do this is set the delay between the first and second member really really big. I use 9999 minutes to help make it obvious. This way, when the rotation moves the first person to some place else in the rotation, the delay stays but the person moves.
Well, this sorta works. Yes, the alert would be sent to the first person in the team but 'My Schedule' would show me as part of coverage for every week. So I'm not able to look at the schedule and see when I'm on-call. I have a team with 5 members, each week 1 member is on call and the others are not responsible for answering alerts. So I need to be able to look at the schedule and see when I'm on-call every 5th week.
I think this should be raised as a bug instead ?
Doesn't make sense that even with a rotated roster, the whole roster gets sent emails rather than the "active" rostered member?