Kevin Hudson
I'm trying to determine how I can change subject line for emails being sent from xMatters 5. I've looked through the manuals and have not seen where I can modify the subject.
Does anyone know if this is possible?
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In xMatters 5 you need to edit the Presentation Script for the event domain you are changing. It requires using the Developer IDE to checkout the script, making the appropriate changes, and then checking them back in.
You can find details here: http://onlinedocs.xmatters.com/xmatters-dev-guide/5.1/#scriptcreationexample/annotatedexamplefive/modifying_the_presentation_script.htm?Highlight=subject
For our On-Demand clients it is all done in our WYSIWYG design tools. Go to the Developer tab, navigate through the Relevance Engine and Form selectors and then just the Messages Designer. In that view will find design tools for email, smartphone, SMS, voice and other delivery choices. The email design tool includes a Subject that you can modify in place... merely type in new values, or drag in event properties, and then click save (no check-in/check-out required).