Global Coverage
While this page summarizes in-country SMS codes from which xMatters sends messages where available, we can send SMS messages to virtually any country. OK, not North Korea - you've got us on that one - but almost everywhere else. Rest assured that even if we don't have an in-country code for a given location, with very few exceptions we'll still be able to send SMS messages there.
Benefits of in-country delivery
We're continually working with our SMS providers to add in-country numbers, as they have several key advantages:
- Message recipients are less likely to assume that they're receiving spam from some nefarious, distant land (and will instead read their messages)
- Since responses are local, recipients won't bear international response costs
- Foreign carriers are less likely to spam filter messages coming through local codes
- On occasion, carriers will change the response address if it comes from a foreign address, so messages sent from local numbers maintain their two-way capabilities
We believe this is what's best for our customers, so we'll continue to invest in the roll-out of additional in-country numbers. Also, some clients may have other codes assigned for security, reach, resiliency and other purposes.
Carrier number changes
We constantly work with carriers to ensure that the table below represents the numbers that they use, but carriers sometimes modify sender numbers as they route traffic across their network. As a best practice, we recommend that you advise your xMatters users of this possibility so that they don't block or ignore SMS messages from xMatters.
Primary & Secondary SMS Codes
Here are the primary and, where available, secondary SMS (long/short) codes that the xMatters services use when sending SMS messages. All other countries not listed in the table use the primary number +447860028602.
All countries support two-way messaging unless otherwise stated in the Notes field.
| Country | Primary Number | Secondary Number | Notes |
|
|
2018 | ||
|
|
+61480029168 | +61418490093 | |
|
|
4367680050534 | ||
|
|
+32460203148 | 8861 |
|
|
|
29562 | ||
|
|
+447860028602 | One-way messaging only. | |
|
|
87961 | 66936 | |
|
|
Will start with +106 | Two-way messaging, but no permanent number. | |
|
|
18068558455 | One-way messaging only. | |
|
|
+420736352144 | 420736370670 | |
|
|
+4592455366 | +4592450013 | |
|
|
+358454906226 | ||
|
|
Random shortcode | - "Reply to" number is 33755531835 | |
|
|
+491771782295 | ||
|
|
+85264507398 | +85264506817 | |
|
|
36305555586 | ||
|
|
Number starting with "5" | Number starting with "5" | - "Reply to" number is +91 86527 34407 |
|
|
XMTTRS | - "Reply to" number is +6285574670817 |
|
|
|
353861800173 | ||
|
|
+972525133616 |
+972523058861 | |
|
|
+393399958148 |
+393202042175 | |
|
|
92706 |
- See the following best practices for SMS to Japan | |
|
|
XMATTERS | - One-way messaging only. | |
|
|
38975909571 | ||
|
|
601117225840 |
- "Reply to" number is +6582410968 - Note restrictions as outlined in article here |
|
|
|
45578 | ||
|
|
+3197010253648 | 3197004498211 | |
|
|
2663 | ||
|
|
+4759447539 | 4759440567 | |
|
|
22565332 | - Unicode characters (i.e., letters with accents) will be replaced with plain text. See replacement list. | |
|
|
+48732484298 | 48664079208 | |
|
|
3848 | ||
|
|
XMATTERS | - "Reply to" number is +79037676861 |
|
|
|
xMatters | - One-way messaging only. | |
|
|
+6582410968 | +6582400041 | |
|
|
421902028956 | ||
|
|
1234 | ||
|
|
447860015406 | - One-way messaging only. | |
|
|
34971116207 | ||
|
|
+46701921655 | +46765193894 | |
|
|
+41798074818 | +41798071219 | |
|
|
886961591245 | ||
|
|
66975310305 | 45609910349 | |
|
|
908505404857 | ||
|
|
1752 | ||
|
|
+447782661824 |
+447860028602 |
|
|
|
87961 | 66936 | Secondary number in effect for Puerto Rico. |
|
|
84924993077 |
||
| All others |
+447860028602 |
Comments
50 commentsArticle is closed for comments.
UPDATE to Philippines entry: the primary number changed to 22565332 (previous number was 639221100125).
UPDATE to France "reply-to" number. Responses should be directed to the primary long code number: +33757909923
Added new numbers for the following countries:
These new numbers were added as secondary numbers but, beginning in May 2021, customers in these regions will see messages coming primarily from the new number as part of our service provider improvements.
We've finished with our service provider improvements (for now!) and the above table has been updated to reflect the current configuration for all countries.
UPDATE to Malaysia entry. Added "Reply to" number: +447860028602
UPDATE: added an entry for Vietnam - 84563292587
UPDATE: On January 12, 2022, the primary number for Taiwan changed to 886961591245 (previous number was 886903448418).
UPDATE to South Korea: number changed to 447860015406 (previous number was 821333665676)
UPDATE: The primary and "reply-to" numbers for France were updated to 33755531236.
The secondary numbers have not changed.
UPDATE: added entry for Japan
See our Best Practices for SMS to Japan.
UPDATE to France entry: Primary number changed from 33755531236 to a random shortcode and all secondary numbers removed. Added "Reply to" number: 33755531835
UPDATE to Japan entry: Primary number changed to shortcode 92706 for carriers Softbank, NTT Docomo/Rakuten, and KDDI.
UPDATE to Spain entry: the primary number changed to 34971116207 (previous number was 34988057371).
UPDATED Malaysia and Bulgaria to one-way messaging only.
UPDATE to Malaysia SMS number entry: On 30 September, the primary number changed from 601117225840 to a 5-digit number starting with "6".
UPDATE to Romania entry: the primary number changed to 40371701414 (previous number was 40371700979).
UPDATE: added entry for Turkey - 908505404857
UPDATE: Added entries for the following countries (one-way messaging only):
Jordan - "XMATTERS"
Saudi Arabia - "xMatters"
UPDATE: added entry for Finland +358 45 4906226
UPDATE to Hungary: number changed to 36305555586 (previous number was 36707178530)
UPDATE:
UPDATE to Vietnam: number changed to 84924993077 (previous number was 84563292587)
UPDATE to Malaysia entry, Updated "Reply to" number: +6582400041 from +447860028602
UPDATE: added number for Slovakia - 421902028956
UPDATE: Clarified that messaging in Costa Rica is one-way only.
UPDATE to Malaysia entry: "Reply to" number changed to +6582410968
We are currently unable to send SMS messages to Japan. We're working with our providers and vendors in Japan to come up with a solution, and we'll update our list as soon as we can.
UPDATE: Added entries for the following countries:
Sweden - 46765193894
Norway - 4759440567
Ireland - 353861800173
Mexico - 529993191207*
Poland - 48664079208
Denmark - 4592450004
Taiwan - 886961238416*
South Korea - 01333665676
*For these countries, a different number may be displayed to recipients
UPDATE to Denmark Number entry: "At 5:00pm GMT (10:00am PDT) on 14 June 2016, this number changed to 4592450013"
UPDATE: Added entries for the following countries:
Austria - 4367680050534
Brazil - 5512976019003
Netherlands - 3197004498211
Spain - 34988057371
Switzerland - 41798071219