Question 

I'm trying to help a user set up a mobile device. When I go to their profile, I don't see an option for the mobile app device type, but I see it on my own profile. Why is that?

Environment

All versions of xMatters

Answer

Unlike most other device types, if a user wants to add a mobile device they need to add it from their own profile (it cannot be done on their behalf).

If you are a supervisor or admin, you can use the "log in as this user" function on the user's profile to add the mobile app device.

For more information about the xMatters mobile app for users, see: Ready, set, xMatters mobile app.