How shifts are affected by Daylight Saving Time (DST)

Question 

During Daylight Saving Time (DST) we notice that certain shifts have coverage gaps that don't make sense. Why is this happening?

Environment

All versions of xMatters

Answer

A shift automatically adopts the time zone of the user who created it. As a result, when DST occurs for specific regions it may result in an undesired shift gap.

For example, if a user creates a shift in Mountain Standard Time (MST) it will look different to a user in Pacific Standard Time (PST) during DST as Mountain Standard Time does not observe DST.

To learn more about managing shifts over multiple time zones, see Manage shifts in different DST regions.