xMatters cross-border data transfer mechanism


What mechanism does xMatters use for cross-border data transfer?


All versions of xMatters


One of our key objectives is to provide an outstanding level of protection to our clients when processing their Personally Identifiable Information (PII). To achieve this, xMatters has crafted a strategy for aligning with the European Union (EU) General Data Protection Regulation (GDPR).

To ensure PII remains protected outside the EU jurisdiction, xMatters has implemented the following Data Transfer Mechanisms:
  • EU - Canada: Adequacy
    The xMatters Technical Support Team is mostly based in Canada. Canadian privacy regulations are considered adequate to the GDPR.
  • EU - UK/USA: Standard Contractual Clause (SCC)
    xMatters uses Standard Contractual Clauses for data transfers between the EU and the jurisdictions listed below for the following purposes:
    • UK: Data storage and technical support
    • US: Billing and sub-processors
For any questions, email: privacy@xmatters.com


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