Generating a HAR file

Question 

I'm experiencing issues with the xMatters web UI and want to generate a HAR file for troubleshooting. How can I do this?

Environment

All versions of xMatters

Answer

You can easily generate a HAR file using different browsers.

To generate a HAR file in Chrome

1. In Google Chrome, navigate to the webpage you want to generate a HAR file for.
2. Click the vertical ellipsis (⋮).
3. Select More Tools, then, Developer Tools.
4. Click the Network tab.
5. In the left corner, the Record button should be red (this indicates it's recording). If it's grey, click it once to start recording.
6. Select the Preserve log checkbox.
7. Click Clear to remove any existing logs.
8. Once recording, reproduce the issue that you were experiencing.
9. When the issue has been recorded, click Export HAR (the downward arrow) to download the file.
   
10. Select HAR File as the Save as type.
11. Click Save.

To generate a HAR file in Firefox

1. In Firefox, navigate to the webpage you want to generate a HAR file for.
2. Click the application menu (hamburger button).
3. Select Web Developer, then Network.
4. From the Developer Network Tools panel, click the Network tab.
5. Reproduce the issue that you were experiencing (the browser will start recording automatically).
6. When the issue has been recorded and the actions have been generated in the Developer Network Panel, click on the gear icon (on the far-right edge of the screen) and choose "Save all as HAR."
   

To generate a HAR file in Safari

First, make sure you can see the Develop menu in Safari. If it isn't visible, see Use the developer tools in the Develop menu in Safari on Mac.

1. In Safari, click the Develop menu.
2. Select Show Web Inspector.
3. Click the Network tab.
4. Reproduce the issue that you were experiencing.
5. When the issue has been recorded, click the Export icon.
6. Save the HAR file to your computer.

To generate a HAR file in Microsoft Edge

Microsoft Edge natively generates HAR files. For more information, see the Microsoft Edge documentation. 

1. In Microsoft Edge, open the Network tool in F12 developer tools.
2. Reproduce the issue that you were experiencing.
3. Export the captured traffic as a HAR file (CTRL+S).

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