Jean Gogan
I am enjoying the new features in the xmatters support portal so that I can now review and update all my open requests online. Is there a way for me to see other cases/requests from other people at my company?
0
Comments
Please sign in to leave a comment.
Great to hear that you are using and enjoying the new functionality on the xMatters Support Community to review and update your requests. For this initial rollout, we are limiting on the requester of the ticket to be able to view the ticket in the portal. We are reviewing and considering adding functionality to enable sharing of tickets across organizations in the future. In the interim, we can add other contacts on the specific tickets to receive email notifications with any ticket updates. Simply request to cc: other team members when you submit your request.
Jean, this has been updated. I asked the same question on the Support page.
Check out Tim's response here.
https://support.xmatters.com/hc/en-us/articles/201536189-Contact-Technical-Support
HI Jean - I wanted to provide you with any update. We're excited to announce new functionality that's now available on the xMatters Support Community that enables you to view and update requests on which you are Cc'd.
Check out the details at:
https://support.xmatters.com/hc/en-us/articles/204240815-Updating-and-viewing-support-requests-on-which-you-re-Cc-d