Knowledge Base
- Impact of Russia-Ukraine Conflict
- Updating existing shifts to use off-duty members
- New Support Center coming soon!
- Updates and changes to the xMatters Support ticketing system
- Security Notice: Potential DDOS vulnerability for OpenSSL (CVE-2022-3602 & CVE-2022-3786)
- Security Notice: Apache commons-text vulnerability (CVE-2022-42889) See all 41 articles
- Maintenance notice: SMS providers updates (US customers)
- SMS notifications: limitations and known issues
- Voice calls: known issues and limitations
- xMatters mobile apps for users in China
- Service disruptions to voice calls for Chinese users
- What phone number does xMatters use when making voice calls? See all 85 articles
- Upgrading the xMatters app for ServiceNow Washington DC
- Upgrading xMatters Agent running on CentOS 7 to CentOS 8 or 9
- How to uninstall and reinstall the xMatters bot for Microsoft Teams
- "Cannot find credential information" errors in Splunk integrations
- Duplicate users or IP addresses in the xMatters Agent Report
- How to configure Splunk to process API calls via a proxy for the xMatters integration See all 92 articles
- Adding sleep instructions to scripts in Flow Designer
- Including Slack blocks data in the "Post to Channel" step
- Using Java classes in flow steps with the xMatters Agent
- How to change the behavior of built-in Flow Designer steps
- Flow trigger returns HTTP status 202 (Accepted) but nothing happens
- Using the Activity Stream to review a Flow Designer injection request See all 16 articles
- Deleting an externally owned object in xMatters
- Users page: the "None (Not in a Group)" filter does not apply to devices
- Viewing groups with no members or empty shifts
- Updating user IDs in bulk
- Reviewing if a ServiceNow user sync failed from within the ServiceNow instance
- "No Access User" error when uploading users See all 14 articles